WiFi Users:
Check if your network setup requires a proxy server or if you require permissions in the firewall to access internet.

GPRS Users:
Do you have GPRS/3G with full internet connectivity? mundu IM will not work with      a simple WAP connection.
Have you configured your network settings correctly? Please refer to your handset user guide to configure your GPRS settings.
Contact your operator to help you configure your GPRS connection correctly.
     If the problem persists, please contact us with the exact error message.

The cause may be a problem with the network connection (GPRS / Wi-Fi).

Being able to load page in your browser does not necessarily mean that you have full unrestricted Internet access. In order to use mundu IM you need to have Internet access with full TCP/IP enabled. Most mobile operators call this service as Advanced GPRS or Internet plan. You must contact your service operator if this problem persists.

Currently, mundu IM on Palm uses the TOC protocol which does not work with .mac accounts. .mac accounts work only with the OSCAR protocol.